2013 Jobs Available (Emirates Airlines)

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Position:  Manager Cabin Crew
Job Reference:  MCC/LT/25054
Posted:  17 Jun ’13 • Closing: 01 Jul ’13 • 11  days left
Department:  Services Delivery
Company / Division:  Emirates Airline
Location:  Dubai, United Arab Emirates
 

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Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircrafts and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

The Position: Direct a team of Cabin Crew Managers (CCM) and up to 6,000 Cabin Crew for a specific cabin/role e.g. Business Class or Senior Flight Steward. Define and implement strategies and plans to deliver on-going improvements of service standards through employee engagement and increased productivity. Work with the broader MCC team to ensure that the strategic direction of activity is aligned to department and corporate objectives.

Job Outline:

  • Drive the constant improvement of inflight service through the management of crew to ensure the effective and consistent implementation of service standards on-board. Define, implement and review medium to long term plans.
  • Proactively engage and influence within Service Delivery and across Corporate departments (eg: Customer Affairs and Service Audit, Performance Development) to ensure the delivery of plans to constantly improve the on-board customer experience. Implement and review the strategic direction of CC Management in response to business and commercial demands, customer feedback and in support of required service changes. Ensure future plans and direction are communicated, prioritised and implemented.
  • Direct and manage a team of Cabin Crew Managers in effective performance management of crew including ensuring recognition of strong performance, crew development and timely management of shortfalls. Act as escalation point for guidance with more complex cases of performance or behavioural shortfalls. Ensure consistency within and across MCC teams.
  • Manage, motivate and develop the team to ensure the achievement of departmental & team objectives. Create a customer centric team-working environment to ensure effective performance against defined objectives and targets.
  • Ensure that the required cabin crew resources are in place in response to manpower plans through assessment and selection to meet business needs and future growth
  • Lead and inspire a team of CCMs and cabin crew around key business messages ensuring strong communication and engagement with business drivers.
  • Define and implement procedures and guidelines to ensure the fair, consistent and effective application of policies and procedures within crew management.
  • Collaborate across entire CC Management team to develop and implement common practices, performance expectations and action plans. Partner with supporting departments (CC Operations, Crew Planning & Scheduling, CC Service Centre, Cabin Crew Training, HR, Recruitment etc.) to ensure alignment of strategies and actions.
  • Identify and lead key initiatives within Service Delivery based on business needs/customer feedback.
  • Represent CC Management on corporate Projects for current and future growth. Lead and participate in departmental and corporate projects, ensuring business needs of Cabin Crew Management and Service Delivery are fully represented.

Experience and Qualifications:

  • Degree or Honours (12+3 or equivalent)
  • 8+ years at a managerial level – preferably with a major airline or Service/ Hospitality Industry.
  • Experience of leading large teams, preferably remote workforces.

Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=”Dh3.66.” Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in

To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at any time and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

     Thank you for your interest in a career with The Emirates Group.

For more information visit: https://ekgrpapplications.emirates.com/careersonlineapps/JOB_VACANCIES/JobVacancies.aspx

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2013 Jobs Available (Qatar Airways)

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QR1250 – Cabin Service Instructor | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Cabin Crew
Division: Cabin Crew
Employment Type: Full Time – Permanent
City: Middle East | Qatar | Doha
Last date of application: 13-Jul-2013

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.

About Your Job:

You will be responsible to ensure the highest standards of personalized in-flight service is offered to our customers through the professional design and delivery of Cabin Crew training courses, which encourage and stimulate the learning process in order to develop individual Cabin Crew job competency and inter-personal skills.

Additionally, you need to identify course aims and objectives and deliver training programs that enable all trainees to achieve the competencies required of their individual position. Train ‘people skills’ that enable cabin crew to improve their ability to work cooperatively with others, communicate clearly and be part of a high performing team.

Will be required to conduct Training Needs Analysis (TNA) with existing cabin crew and develop training plans where required that fills any gaps between designated standards and existing performance. .

 

About You: To be successful in this role you must be minimum ‘A’ Level or equivalent preferably with a diploma in Hotel Management or in the hospitality industry. Must have atleast minimum 5 years experience as Cabin Crew with 1 year in a supervisory role (i.e. Cabin Services Director). Previous international airline experience or a teaching background would be an advantage.It will be preferred if you have experience in teaching and training in a multi-cultural environment. You should posses a good understanding of customer service issues with excellent communication skills, both  oral and written.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Copy of highest educational qualification

For more information visit: http://careers.qatarairways.com/qatarairways/VacancySearch.aspx

What I am Reading Today

ImageFlying high: World’s best airlines revealed

THE Flying Kangaroo has leaped back into a prestigious list of the world’s best airlines, only to be outdone by its partner airline.

Qantas has been voted the tenth best airline in the world according to the Skytrax World Airline Awards, the world’s largest survey of air passengers spanning 160 countries with over 18 million respondents.

But its partner airline Emirates stole the limelight, taking out the top spot and booting Qatar – last year’s winner – down to second place. Emirates, which placed number eight last year, also won best inflight entertainment.

Scroll down for the full list of winners

Qantas and Emirates launched a partnership this year seeing all of the Australian airline’s flights to Europe stop over in Dubai, a move that raised concerns more Australians could land in trouble. Depending on where in Europe passengers are flying to, they may switch to Emirates planes or stay on Qantas aircraft. These survey results may have some passengers wishing for the swap!

The Skytrax results are a victory for Qantas. Since 2008, when it was named the world’s third best airline, Qantas had fallen out of favour with Skytrax – it was beaten by Virgin Australia last year for the title of Australia’s best airline.

Budget offshoot Jetstar was named the best low-cost airline in the Australia Pacific for the third consecutive year, and the second-best in the world after AirAsia.

Qantas Group CEO Alan Joyce said it has been a big year for the airline, with fleet improvements and new products including mattresses for international business class, updates to menus and wine lists and the use of iPads to stream inflight entertainment.

“Skytrax is a leading indicator of passenger satisfaction. For both Qantas and Jetstar Airways to be recognised as two of the best reflects our investment in creating great travel experiences,” Mr Joyce said.

“We now have one of the youngest fleets of any legacy airline in the world. We have invested in more training, new lounges and better on-board products. We pride ourselves on safety and on being the most on-time airline in Australia. The Skytrax result shows how these efforts add up to create a superior experience for passengers.”

Top 10 airlines in the world

1. Emirates
2. Qatar Airways
3. Singapore Airlines
4. ANA All Nippon Airways
5. Asiana Airlines
6. Cathay Pacific Airways
7. Etihad Airways
8. Garuda Indonesia
9. Turkish Airlines
10.Qantas Airways

Winners in other categories

World’s best premium economy class: Air New Zealand
World’s best low-cost airline: AirAsia
World’s best aircraft cabin cleanliness: ANA
World’s best economy class onboard catering: Asiana Airlines
World’s best cabin staff: Cathay Pacific Airways
World’s best regional airline: Dragonair
World’s best first class: Etihad Airways
World’s best economy class: Garuda Indonesia
Best low-cost airline in Australia / Pacific: Jetstar Airways
World’s best first class lounge: Lufthansa
World’s best airline signature dish: Malaysia Airlines
Best airline Australia / Pacific: Qantas Airways
World’s best business class: Qatar Airways
Best staff service in Australia / Pacific: Virgin Australia